FAQ

I have just placed an order, when will it ship?

All orders are shipped within 24-48 hours from when the order was placed. Average shipping times are 7-10 business days excluding holidays.

Tracking numbers will be updated 2-3 business days after your order has been shipped. If you don't have a tracking number after 3 business days please Contact Us.

What if there is an issue with my order?

We offer a 100 % money-back guarantee for defective or damaged products. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name, contact details and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive before applying for a refund.

Can I cancel my order after it has been placed?

No. Unfortunately, we cannot cancel the order after it has been placed. 

If you have misspelt or have entered the incorrect address?

Contact us Immediately – Extra charges may apply.

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfilment centres based on your location. The average shipping time is 7-10 business days. 

Why do I have very few friends? 

Autism.

I have a question that wasn't answered, can you please help?

Absolutely not! Just joking. Please Contact Us and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. Many thanks.